Shipping and Returns Policy

Shipping

Shipping Policy

At Toska Spa, we take great pride in ensuring that your order is carefully packaged, promptly shipped, and delivered with the utmost care.

Processing & Delivery
All in-stock items are elegantly prepared and shipped via complimentary USPS Priority Mail within 24–48 hours of purchase (excluding Sundays and holidays). During peak seasons or in the event of carrier delays, processing times may vary slightly. Delivery timelines are estimated and not guaranteed.

Orders are shipped according to the shipping method selected at checkout. Due to pricing differences, we are unable to adjust shipping methods once your order has been placed. For real-time updates, please refer to your tracking number provided upon dispatch:

USPS Tracking

UPS Tracking

Out-of-Stock Items
If an item is temporarily unavailable, we invite you to subscribe for restock notifications on the product page. Certain luxury items may require extended lead times depending on availability from the manufacturer.

Complimentary Samples
Each order may include a selection of complimentary skincare samples, curated to enhance your experience. While we strive to honor sample requests, availability is limited and not guaranteed. All samples are provided in original, manufacturer-issued packaging to ensure authenticity. Please note: serums are not available in sample form; we recommend our travel sizes for trial.

Order Tracking & Delivery Confirmation
Once your order has shipped, you will receive an email confirmation with tracking details. Please ensure emails from toskaspa.com and tracking@shipstation.com are marked safe in your inbox.

All packages include insurance and may require a signature upon delivery. If you are unavailable to sign, please contact your carrier to arrange alternative pickup before the package is returned. Shipping charges for returned or unclaimed packages are non-refundable and will be deducted from any store credit issued.

Missing or Misdelivered Packages
If your tracking information shows delivery but you have not received your order, please contact your local USPS or UPS office immediately. Occasionally, deliveries may be delayed by an incorrect scan and arrive within 1–2 days. Toska Spa is not liable for packages marked as delivered but lost or stolen. We are happy to assist you with filing a carrier claim if needed.

Missing Items
Should an item be missing from your order, please contact us at orders@toskaspa.com within three (3) business days of delivery. We will make it right.

International Shipping
We currently ship exclusively within the United States. Due to regulatory restrictions, we are unable to fulfill international orders. Accounts attempting to bypass this policy may be suspended.

Returns & Exchanges

At Toska Spa, your satisfaction is important to us. Due to the nature of luxury skincare, we are unable to accept returns for refunds. However, we are pleased to offer exchanges or store credit on eligible items.

Eligibility for Exchange or Store Credit
Items may be returned by the original purchaser within five (5) calendar days of delivery for exchange or store credit, provided they are:

Unused and unopened

In original condition with seals intact

Accompanied by original packaging and packing slip

All returns are subject to inspection and approval by our team. We cannot accept items that have been opened, sampled, used, or damaged after delivery.

How to Initiate a Return
To begin a return, please email orders@toskaspa.com with your order number and reason for return. If approved, we will provide a prepaid shipping label. Items must be shipped within five (5) business days of label issuance. Returns shipped after this period will be considered void.

Refunds & Store Credit
While we do not offer monetary refunds, approved returns will receive store credit in the amount of the original purchase (excluding shipping). This credit may be applied toward future purchases at toskaspa.com.

Damaged, Defective, or Incorrect Products

Shipping Damage
If your package arrives damaged, please do not open it. Email orders@toskaspa.com immediately with photos and details. USPS often provides a damage notification if a package is compromised in transit—this is required to process a claim. If such documentation is not present, please take the unopened package to your local post office for confirmation.

Defective or Leaking Products
If you believe you’ve received a defective item, contact us within three (3) business days of delivery. Please include clear photographs and a description of the issue. If the inner seal remains intact and the item is deemed defective, we will replace or credit accordingly. Minimal product seepage under the cap is considered normal and may occur due to pressure during shipping.

Incorrect Items
In the rare event you receive an incorrect product, please notify us at orders@toskaspa.com within three (3) business days. Include your packing slip and a photo of the item received. We will gladly send you the correct product once the incorrect item has been returned using our provided return label.

Additional Notes

Toska Spa cannot be held responsible for adverse skin reactions resulting from product misuse or combinations with other skincare lines. If irritation occurs, please discontinue use immediately and consult with a qualified skincare professional.